:root{--ink:#172b42;--muted:#718092;--line:#e5eaf0;--blue:#2465df;--bg:#f5f7fb}*{box-sizing:border-box}body{margin:0;overflow-wrap:anywhere;background:var(--bg);color:var(--ink);font:14px/1.65 -apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC",sans-serif}a{color:var(--blue);text-decoration:none}aside{position:fixed;inset:0 auto 0 0;width:224px;background:#fff;border-right:1px solid var(--line);padding:30px 22px;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:12px;font-weight:750;font-size:20px;color:var(--ink)}.brand-icon{display:inline-grid;place-items:center;width:38px;height:38px;border-radius:11px;background:var(--blue);color:#fff;font-size:19px}.nav-label{font-size:11px;letter-spacing:.12em;color:#93a0ae;margin:42px 10px 12px}nav a{display:block;padding:11px 14px;margin-bottom:6px;border-radius:8px;color:#44566b}nav a:hover{background:#edf3ff;color:var(--blue)}.aside-bottom{margin-top:auto;display:grid;gap:8px;border-top:1px solid var(--line);padding:20px 10px 0;font-size:13px}main{margin-left:224px;padding:42px 44px;max-width:1720px}header{display:flex;align-items:center;justify-content:space-between;gap:20px;margin:0 0 28px}h1{font-size:28px;line-height:1.4;margin:5px 0 8px;letter-spacing:-.04em}h2{font-size:16px;margin:0 0 20px}p{margin:6px 0 14px}.eyebrow{color:#7b899a;font-size:12px;letter-spacing:.04em}.muted{color:var(--muted)}.small,small{font-size:12px}.panel{background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 3px 14px #20365403;margin-bottom:22px}.panel-heading{display:flex;justify-content:space-between;padding:20px 24px;border-bottom:1px solid var(--line)}.button,button{display:inline-flex;align-items:center;justify-content:center;min-height:44px;cursor:pointer;border:1px solid #dce3ed;border-radius:7px;background:#fff;color:var(--ink);padding:9px 16px;font:inherit;line-height:20px;white-space:nowrap}.primary{background:var(--blue);border-color:var(--blue);color:#fff;font-weight:600}.wide{width:100%;margin-top:10px}.text-button{min-height:0;border:0;background:none;color:#718092;padding:0}.toolbar{margin-bottom:18px;display:flex;gap:15px;flex-wrap:wrap;align-items:center;justify-content:space-between}.tabs{display:flex;flex-wrap:wrap;gap:4px}.tabs a{padding:7px 10px;border-radius:6px;color:#718092;font-size:13px}.tabs .selected{background:#e7efff;color:#205ed0;font-weight:650}.search{display:flex;gap:6px}.search input{max-width:210px;margin:0}.table-wrap{overflow-x:auto}table{border-collapse:collapse;width:100%;text-align:left}th{padding:13px 20px;font-size:12px;font-weight:500;color:#8290a0;background:#fbfcfe}td{padding:19px 20px;border-top:1px solid #eff2f6;vertical-align:middle}td:first-child{min-width:260px}.stats-table td:first-child{min-width:160px}.ticket-title{color:var(--ink);font-weight:600;display:block;max-width:550px;overflow-wrap:anywhere;margin-bottom:4px}.ticket-title:hover{color:var(--blue)}.badge{display:inline-block;white-space:nowrap;border-radius:5px;background:#edf3ff;color:#376ac0;padding:3px 9px;font-size:12px}.badge.closed{background:#eef6f1;color:#57856c}.badge.attention{background:#fff6e6;color:#a67622}.badge.large{font-size:14px;padding:7px 16px}.urgent{color:#c66e42}.empty{text-align:center;padding:65px 20px;color:#8290a0}.empty strong{display:block;color:#526579;font-size:16px}.pagination{display:flex;gap:20px;justify-content:flex-end;padding:17px 24px;font-size:12px;color:#8290a0}input,select,textarea{font:inherit;color:var(--ink);background:#fff;border:1px solid #dbe2ec;border-radius:6px;padding:10px 12px;max-width:100%}input:focus,textarea:focus,select:focus{outline:2px solid #b8d0ff;outline-offset:1px}label{display:block;font-size:13px;font-weight:550;margin-bottom:18px}label input,label select,label textarea{display:block;width:100%;margin-top:6px;font-weight:400}textarea{width:100%;resize:vertical}input[type=file]{font-size:12px;padding:8px;width:100%;margin:10px 0}.form-panel{padding:26px}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:20px}.form-footer{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-top:15px}.detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:24px}.conversation{padding:25px}.message{padding:20px 0;border-top:1px solid var(--line)}.message.internal{background:#fff9ee;padding:18px;border:1px solid #f0e3c9;border-radius:7px;margin:14px 0}.message-heading{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.message-heading time{margin-left:auto;font-size:12px;color:#8a97a7}.message-body{white-space:pre-wrap;overflow-wrap:anywhere;margin-top:12px;line-height:1.85}.attachment{display:block;margin-top:10px;font-size:12px}.reply{padding:25px}.back{font-size:13px;display:block;margin-bottom:14px}.event{border-left:2px solid #e4ebf6;padding:0 0 15px 14px;font-size:12px}.event small{color:#8a97a7}dl{margin:0}dt{color:#8a97a7;font-size:12px}dd{margin:3px 0 16px}.guest{margin:0;max-width:none;min-height:100vh;display:grid;place-items:center;background:radial-gradient(ellipse at top,#eef4ff,var(--bg) 65%)}.login{width:420px;max-width:100%;padding:38px;background:white;border:1px solid var(--line);border-radius:15px;box-shadow:0 15px 50px #193f7110}.login h1{font-size:23px;margin-top:30px}.login form{margin-top:24px}.notice{background:#fff3dc;padding:12px 20px;border-radius:8px;margin-bottom:20px}.check{display:inline-flex;align-items:center;gap:7px;max-width:calc(100% - 18px);margin:8px 18px 8px 0;font-weight:400}.check input{width:auto;margin:0;flex:none}.member-row{display:flex;gap:15px;align-items:center;flex-wrap:wrap;padding:14px 0;border-top:1px solid var(--line)}.member-row>div:first-of-type{min-width:220px}.member-row button{margin-left:auto}.member-row>*{min-width:0;max-width:100%}.message-heading>strong{min-width:0;max-width:100%}fieldset{min-width:0;border:1px solid var(--line);border-radius:6px;margin:10px 0 20px;padding:12px}legend{font-size:12px;color:#718092}.narrow{max-width:600px}@media(max-width:1000px){aside{width:185px;padding:24px 14px}main{margin-left:185px;padding:30px 24px}.detail-grid{grid-template-columns:minmax(0,1fr) 260px}}@media(max-width:760px){aside{position:static;width:auto;padding:14px 18px;display:block;border-bottom:1px solid var(--line)}aside .brand{font-size:17px}.nav-label,.aside-bottom{display:none}nav{display:flex;gap:4px;overflow:auto;margin-top:14px}nav a{padding:5px 8px;white-space:nowrap;margin:0;font-size:12px}main{margin:0;padding:22px 16px}header{align-items:flex-start}h1{font-size:23px}.detail-grid,.form-row{grid-template-columns:1fr}.detail-side{grid-row:1}.detail-side .panel:last-child{display:none}.form-panel,.conversation,.reply{padding:19px}.table-wrap th,.table-wrap td{padding:13px}.table-wrap td:first-child{min-width:210px}.panel-heading{padding:16px}.panel-heading span{display:none}.form-footer{align-items:flex-start}.login{padding:28px}.search,.search input{width:100%;max-width:none}.guest{padding:18px}}
.member-actions{display:flex;flex-wrap:wrap;gap:8px;margin-left:auto}.member-actions form{margin:0}.member-actions button:disabled{opacity:.45;cursor:not-allowed}.enable-member{color:#2055b0;border-color:#cbdcff}.danger{color:#b42318;border-color:#f2b8b3}.danger:hover{background:#fff1f0}

.reply .form-footer{flex-wrap:wrap}.reply-actions{display:flex;flex-wrap:wrap;gap:8px;margin-left:auto}

/* Mobile layouts retain every action and avoid wide data tables. */
.mobile-account,.ticket-shortcuts{display:none}
@media(max-width:760px){
 aside{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:10px}
 aside .brand{min-width:0;gap:8px}.brand-icon{width:34px;height:34px}
 aside>nav{grid-column:1/-1;display:flex;flex-wrap:wrap;overflow:visible;margin-top:0;gap:4px}
 aside>nav a{min-height:44px;display:flex;align-items:center;padding:8px 10px}
 .mobile-account{display:block;position:relative;font-size:13px}
 .mobile-account summary{min-height:44px;display:flex;align-items:center;cursor:pointer;color:var(--blue);padding:0 8px}
 .mobile-account>div{position:absolute;right:0;top:44px;z-index:10;min-width:180px;max-width:calc(100vw - 36px);padding:12px;background:white;border:1px solid var(--line);border-radius:8px;box-shadow:0 8px 24px #172b4220;overflow-wrap:anywhere}
 .mobile-account strong,.mobile-account a,.mobile-account button{display:block;padding:10px 6px}.mobile-account button{min-height:44px}
 main,header>div,.detail-grid>section,.panel,.member-row>*{min-width:0}
 header{flex-wrap:wrap;gap:12px;margin-bottom:20px}header>div{flex:1 1 210px}
 h1,.ticket-title,.member-row,.event,dd{overflow-wrap:anywhere}
 input,select,textarea{font-size:16px;min-height:44px;width:100%;min-width:0}
 input[type=hidden]{display:none}input[type=checkbox],input[type=radio]{width:auto;min-height:auto}
 button,.button{min-height:44px;display:inline-flex;align-items:center;justify-content:center}
 .search{display:flex}.search input{flex:1;width:0}.search button{flex:none}
 .tabs{gap:6px}.tabs a{min-height:44px;display:flex;align-items:center;padding:8px 10px;background:white;border:1px solid var(--line)}
 .form-row{gap:0}.form-panel>form>.primary,.form-panel>button.primary{width:100%}
 .detail-side{grid-row:auto}.detail-side .panel:last-child{display:block}
 .ticket-shortcuts{display:flex;gap:10px;margin:0 0 18px;overflow:visible}
 .ticket-shortcuts a{border:1px solid var(--line);background:white;min-height:44px;display:flex;align-items:center;justify-content:center;flex:1;padding:8px;border-radius:7px}
 #reply,#handling{scroll-margin-top:16px}.message-heading time{margin-left:0;width:100%}
 .reply-actions{width:100%;margin-left:0}.reply-actions button{flex:1}
 .reply .form-footer{gap:12px}.attachment{overflow-wrap:anywhere;padding:8px 0}
 .table-wrap{overflow:visible}.mobile-cards,.mobile-cards tbody{display:block;width:100%}
 .mobile-cards thead{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)}
 .mobile-cards tr{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:12px 16px;padding:18px;border-top:1px solid var(--line)}
 .mobile-cards td,.table-wrap .mobile-cards td{display:flex;flex-direction:column;align-items:flex-start;min-width:0;padding:0;border:0;overflow-wrap:anywhere}
 .mobile-cards td:first-child,.table-wrap .mobile-cards td:first-child{grid-column:1/-1;min-width:0;font-weight:600}
 .mobile-cards td[data-label]::before{content:attr(data-label);font-size:12px;color:var(--muted);margin-bottom:3px;font-weight:400}
 .mobile-cards .ticket-title{font-size:16px;max-width:100%;line-height:1.6}
 .mobile-cards td.empty{align-items:center;padding:24px 0}
 .pagination{justify-content:center;flex-wrap:wrap;align-items:center;gap:12px}.pagination a{padding:10px}
 .member-row>div:first-of-type{min-width:0;width:100%}.member-actions{margin-left:0;width:100%}.member-actions a,.member-actions form{flex:1}.member-actions form button{width:100%}
 .login{width:100%;max-width:420px}.guest{min-height:100svh}.notice{overflow-wrap:anywhere}
}

/* State and ownership stay visible before the conversation. */
.status-badge{font-size:14px;font-weight:700;padding:6px 12px;background:#e7efff;color:#2055b0;border:1px solid #cbdcff}
.status-badge.closed{background:#eaf6ee;color:#28633e;border-color:#c5e5ce}
.status-badge.attention{background:#fff4dc;color:#85500d;border-color:#edd39d}
.ticket-owner{font-size:15px;font-weight:700;color:var(--ink)}.ticket-owner.unassigned{color:#85500d}
.owner-with-badge{display:flex;align-items:center;flex-wrap:wrap;gap:6px 8px;min-width:0}
.transfer-badge{background:#f2f4f7;color:#657386;border:1px solid #e0e5ec;font-size:11px;font-weight:500;line-height:20px;padding:1px 7px}
.transfer-history{min-width:0;max-width:100%}.transfer-history>summary{cursor:pointer;list-style:none}
.transfer-history>summary::-webkit-details-marker{display:none}
.transfer-history>summary:focus-visible{outline:2px solid #b8d0ff;outline-offset:3px;border-radius:4px}
.transfer-history>summary:hover .transfer-badge{background:#e8edf3}
.transfer-log{margin:10px 0 4px;padding-left:20px;max-width:300px;color:#657386;font-size:12px;line-height:1.65;overflow-wrap:anywhere}
.transfer-log li{margin-bottom:5px}
.transfer-history.floating>.transfer-log{position:fixed;z-index:40;margin:0;max-width:none;max-height:min(320px,calc(100vh - 24px));overflow:auto;padding:12px 18px 12px 34px;background:#fff;color:var(--ink);border:1px solid #dce3ed;border-radius:8px;box-shadow:0 8px 24px #172b4220}
.ticket-action{min-width:130px}.claim-button{min-height:44px;padding:10px 18px;font-weight:700}
.ticket-overview{padding:20px 24px;border-color:#cbdcff;display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:24px}
.ticket-overview-fields{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:24px;min-width:0}
.ticket-overview-fields>div{min-width:0;overflow-wrap:anywhere}.overview-label{display:block;color:#56677d;font-size:12px;margin-bottom:6px}
.overview-claim{flex:none}
@media(max-width:760px){
 .ticket-overview{padding:18px;grid-template-columns:minmax(0,1fr)}.ticket-overview-fields{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:16px}
 .ticket-overview-fields>div{min-width:0}.overview-claim{margin-top:18px}.overview-claim button{width:100%}
 .mobile-cards td.ticket-action{grid-column:1/-1;min-width:0}.ticket-action form,.ticket-action button,.ticket-action>a{width:100%}
 .ticket-action{padding-top:4px}.ticket-owner{font-size:16px}
}

/* The current stage elapsed time comes before the title. */
.ticket-list td.ticket-time{min-width:132px;width:132px;white-space:nowrap}
.ticket-title-cell{min-width:230px}.elapsed-value{font-size:17px;font-weight:700;font-variant-numeric:tabular-nums}
.elapsed-clock.waiting .elapsed-value{color:#85500d}.elapsed-clock.handling .elapsed-value{color:#2055b0}
.elapsed-clock.stopped .elapsed-value{color:#56677d}.elapsed-clock .overview-label{margin-bottom:4px}
@media(max-width:760px){
 .ticket-list td.ticket-time{width:auto;min-width:0;grid-column:1/-1}
 .ticket-time .elapsed-clock{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
 .ticket-time .overview-label{margin-bottom:0}.ticket-list td.ticket-title-cell{grid-column:1/-1;min-width:0}
 .ticket-overview-fields>div.overview-timer{min-width:0}.elapsed-value{font-size:18px}
}

/* Detail actions sit beside the summary; the conversation reads newest first. */
.overview-actions{display:flex;align-items:center;justify-content:flex-end;gap:10px;flex-wrap:wrap;min-width:0}
.ticket-overview .overview-label{line-height:20px;margin-bottom:8px}
.ticket-overview .overview-value{min-height:44px;display:flex;align-items:center;min-width:0}
.ticket-overview .overview-value>strong,.ticket-overview .ticket-owner,.ticket-overview .status-badge{font-size:16px;font-weight:700;line-height:24px}
.ticket-overview .status-badge{padding:4px 10px}
.overview-actions>form{margin:0}.close-button{border-color:#cbd7e7;color:#334e70}
button:disabled{opacity:.5;cursor:not-allowed}.transfer-menu{position:relative}
.transfer-menu>summary{list-style:none;user-select:none}.transfer-menu>summary::-webkit-details-marker{display:none}
.transfer-menu[open]>summary{background:#edf3ff;border-color:#b8d0ff;color:#2055b0}
.transfer-form{position:absolute;top:calc(100% + 10px);right:0;z-index:5;background:#fff;border:1px solid var(--line);box-shadow:0 8px 24px #172b4220;border-radius:10px;padding:18px;width:260px}
.transfer-form label{margin-bottom:8px}.transfer-form select{width:100%}
.ticket-content{min-width:0}.ticket-conversation .message{display:flex;justify-content:flex-start;padding:12px 0;border:0;margin:0;background:none}
.ticket-conversation .message.own{justify-content:flex-end}
.message-bubble{min-width:0;max-width:85%;padding:16px 18px;border:1px solid var(--line);border-radius:12px;background:#f7f9fc}
.message.own .message-bubble{background:#edf3ff;border-color:#d6e3ff;text-align:right}
.message.own .message-heading{justify-content:flex-end}.message.own .message-heading time{margin-left:0}
.message.internal .message-bubble{background:#fff8e9;border-color:#ead9b3}
.message-bubble .message-body,.message-bubble .attachment{overflow-wrap:anywhere}
/* Lifecycle stays chronological and horizontal, with scrolling inside the panel. */
#timeline h2{margin-bottom:6px}.timeline-scroll{overflow-x:auto;padding:10px 0 8px;max-width:100%}
.timeline-scroll:focus-visible{outline:2px solid #b8d0ff;outline-offset:3px;border-radius:6px}
.lifecycle-timeline{display:flex;list-style:none;padding:0;margin:0;min-width:100%;width:max-content}
.timeline-step{position:relative;flex:1 0 195px;width:195px;padding:28px 22px 0 0;font-size:13px}
.timeline-step::before{content:"";position:absolute;top:7px;left:7px;right:0;height:2px;background:#d8e4f5}
.timeline-step:last-child::before{display:none}.timeline-dot{position:absolute;top:1px;left:0;width:14px;height:14px;border-radius:50%;background:var(--blue);border:3px solid #e7efff;z-index:1}
.timeline-step.transfer .timeline-dot{background:#ae7726;border-color:#fff0d6}.timeline-step.closed .timeline-dot{background:#3a8054;border-color:#e2f3e8}
.timeline-step strong,.timeline-step time,.timeline-actor,.timeline-detail{display:block}
.timeline-step strong{font-size:14px;margin-bottom:7px}.timeline-step time{white-space:nowrap;font-size:12px;color:#56677d;font-variant-numeric:tabular-nums}
.timeline-actor,.timeline-detail{color:var(--muted);overflow-wrap:anywhere;font-size:12px;margin-top:4px}
@media(max-width:1150px){.ticket-overview{grid-template-columns:minmax(0,1fr)}.overview-actions{justify-self:end}}
@media(max-width:760px){
 .overview-actions{margin:0;gap:8px;width:100%}.overview-actions>form,.overview-actions>.transfer-menu,.overview-actions>button{flex:1}
 .overview-actions>form>button,.overview-actions>button,.transfer-menu>summary{width:100%}
 .transfer-form{position:static;width:100%;margin-top:10px;padding:14px}.transfer-menu[open]{flex:1 1 100%}
 .message-bubble{max-width:94%;padding:14px}.message-bubble .message-heading{gap:6px}
 .ticket-conversation .message.own .message-heading time{margin-left:0;width:100%}
}

/* Read-only service timing rules. */
nav a[aria-current=page]{background:#edf3ff;color:var(--blue);font-weight:600}
.sla-status{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:16px}.sla-status h2{margin:0}
.sla-rules>div{display:grid;grid-template-columns:160px minmax(0,1fr);gap:20px;padding:16px 0;border-top:1px solid var(--line)}
.sla-rules dt{color:var(--ink);font-size:14px;font-weight:600}.sla-rules dd{margin:0;color:#56677d}
@media(max-width:760px){.sla-rules>div{grid-template-columns:minmax(0,1fr);gap:6px}}

/* SLA colors apply to the current stage, including frozen completed time. */
.sla-green{--sla-ink:#226341;--sla-bg:#eaf6ee;--sla-border:#c5e5ce}
.sla-yellow{--sla-ink:#85500d;--sla-bg:#fff4dc;--sla-border:#edd39d}
.sla-red{--sla-ink:#a52d35;--sla-bg:#fff0f0;--sla-border:#f2c8cc}
.sla-unknown{--sla-ink:#657386;--sla-bg:#f2f4f7;--sla-border:#e0e5ec}
.elapsed-clock.sla-green .elapsed-value,.elapsed-clock.sla-yellow .elapsed-value,.elapsed-clock.sla-red .elapsed-value,.elapsed-clock.sla-unknown .elapsed-value{color:var(--sla-ink)}
.sla-indicator,.sla-swatch{display:inline-block;white-space:nowrap;border:1px solid var(--sla-border);border-radius:4px;background:var(--sla-bg);color:var(--sla-ink);font-weight:600}
.elapsed-clock .overview-label{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.sla-indicator{padding:0 5px;font-size:11px;line-height:18px}.sla-swatch{padding:2px 8px;font-size:12px;line-height:20px}
.sla-bands{list-style:none;padding:0;margin:18px 0}.sla-bands li{display:flex;align-items:center;gap:12px;margin:10px 0}.sla-bands .sla-swatch{flex:none}

/* Screenshot drafts and authenticated images in conversation bubbles. */
.reply-attachments-label{margin:10px 0 0}.reply-attachments-label input{margin:6px 0}
.pending-attachments{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,220px));gap:12px;margin:16px 0}
.pending-attachments[hidden],.upload-error[hidden]{display:none}
.pending-attachment{min-width:0;display:flex;flex-direction:column;align-items:flex-start;gap:8px;padding:12px;border:1px solid var(--line);border-radius:8px;background:#fbfcfe}
.pending-attachment img{width:100%;height:120px;object-fit:contain;background:#f0f3f8;border-radius:5px}
.pending-attachment span{font-size:12px;overflow-wrap:anywhere;max-width:100%}.pending-attachment button{font-size:12px;padding:6px 12px}
.upload-error{color:#a52d35;background:#fff0f0;border:1px solid #f2c8cc;padding:10px 12px;border-radius:6px;font-size:13px}
.attachment-image{display:block;max-width:100%;width:fit-content;margin-top:14px}
.attachment-image img{display:block;max-width:100%;max-height:420px;width:auto;height:auto;border:1px solid var(--line);border-radius:7px;object-fit:contain;background:#fff}

/* Small management forms and readable workload summaries. */
.management-filters{display:flex;flex-wrap:wrap;align-items:flex-end;gap:12px;margin-bottom:24px}
.management-filters label{margin:0;flex:1 1 150px;min-width:0}.management-filters label:first-child{flex:2 1 220px}
.management-filters input,.management-filters select{width:100%;min-height:44px}.filter-reset{display:inline-flex;align-items:center;min-height:44px;padding:0 8px}
.managed-member{display:grid;grid-template-columns:minmax(180px,1.4fr) minmax(140px,.8fr) minmax(120px,1fr) 210px}
.managed-member .member-actions{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));width:210px;margin-left:0;justify-self:end}
.managed-member .member-actions button,.managed-member .member-actions .button{width:100%;min-height:44px;display:flex;align-items:center;justify-content:center}
.current-account{margin-left:8px}
.member-row.managed-member>div:first-of-type{min-width:0}.member-labels{display:flex;gap:6px;flex-wrap:wrap}
.badge.neutral{background:#f2f4f7;color:#56677d}.badge.role-admin{background:#edf3ff;color:#2055b0}
.team-chip{display:inline-block;padding:1px 8px;margin:3px 6px 3px 0;border:1px solid var(--line);border-radius:5px}
.admin-creation>details>summary{cursor:pointer;font-weight:600;min-height:44px;line-height:44px}.admin-creation>details[open]>summary{margin-bottom:16px}
.notification-issue{border-top:1px solid var(--line);padding:18px 0}.notification-heading{display:flex;flex-wrap:wrap;gap:10px;justify-content:space-between}
.notification-preview{margin:10px 0 14px}.notification-preview summary,.held-notifications summary{cursor:pointer;min-height:44px;display:flex;align-items:center;color:var(--blue)}
.notification-preview pre{white-space:pre-wrap;overflow-wrap:anywhere;font:inherit;padding:14px;background:#f7f9fc;border:1px solid var(--line);border-radius:6px}
.held-notifications{border-top:1px solid var(--line);margin-top:18px;padding-top:8px}
.stats-summary{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px;margin-bottom:16px}
.summary-card{display:flex;flex-direction:column;gap:8px;padding:22px 24px;margin:0;min-width:0}.summary-card strong{font-size:30px;line-height:1.3;color:var(--ink);font-variant-numeric:tabular-nums}
.summary-card:hover{border-color:#b8d0ff}.stats-explanation{margin-bottom:22px}.stat-count{display:inline-flex;align-items:center;justify-content:center;min-width:44px;min-height:44px;font-size:18px;font-weight:600;border-radius:6px}.stat-count:hover{background:#edf3ff}
.sla-counts{display:flex;flex-wrap:wrap;gap:6px}.sla-counts a{display:inline-flex;align-items:center;justify-content:center;min-height:44px;min-width:50px}.sla-counts a:hover{filter:brightness(.96);text-decoration:underline}.sla-counts a:focus-visible{outline:2px solid var(--blue);outline-offset:2px}.stats-table .sla-cell{min-width:156px;max-width:220px}.stats-table th,.stats-table td{padding-left:14px;padding-right:14px}.waiting-counts{grid-column:1/-1;margin-top:6px}
@media(max-width:1150px) and (min-width:761px){.managed-member{grid-template-columns:minmax(160px,1fr) minmax(100px,1fr)}.managed-member .member-actions{justify-self:end}}
@media(max-width:760px){
 .management-filters label,.management-filters label:first-child{flex:1 1 100%}.management-filters button{flex:1}
 .managed-member{grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:12px}.member-row.managed-member>div:first-of-type,.managed-member .member-actions{grid-column:1/-1}
 .managed-member .member-actions{width:100%}.managed-member .member-labels{width:auto}.admin-creation{gap:0}.admin-creation details>form>.primary{width:100%}
 .stats-summary{grid-template-columns:minmax(0,1fr);gap:10px}.summary-card{padding:16px 18px;display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:2px 12px}.summary-card strong{grid-column:2;grid-row:1/3}.summary-card .small{grid-column:1}
 .stats-table .sla-cell{grid-column:1/-1;min-width:0;max-width:none}.stats-table .sla-counts{width:100%}
}

/* Keep the longer system name readable in the sidebar and on phones. */
.brand-icon{flex:none}.brand-name{min-width:0;line-height:1.4}aside .brand{font-size:16px}
.brand-company{white-space:nowrap}aside .brand-company{display:block}

/* Shared refresh controls wrap without squeezing the mobile forms. */
.page-refresh{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:22px}
.refresh-info{display:flex;gap:4px 14px;flex-wrap:wrap;color:var(--muted);font-size:12px;min-width:0}
.refresh-actions{display:flex;gap:8px;align-items:center}.refresh-actions label{margin:0;font-weight:400;white-space:nowrap}
.refresh-actions button{gap:6px}.refresh-actions select{min-height:44px;min-width:110px}
@media(max-width:760px){.refresh-info{width:100%}.refresh-actions{width:100%;display:grid;grid-template-columns:auto auto minmax(0,1fr)}.refresh-actions select{min-width:0;width:100%}}

/* Keep native dropdowns while giving every arrow the same inset and text clearance. */
select:not([multiple]){appearance:none;-webkit-appearance:none;padding-right:40px;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 16 16'%3E%3Cpath d='m4 6 4 4 4-4' fill='none' stroke='%23718092' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;background-size:16px 16px}
@media(forced-colors:active){select:not([multiple]){appearance:auto;-webkit-appearance:auto;background-image:none;padding-right:12px}}